Last updated May 25, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://ousemi.com/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
TABLE OF CONTENTS
1. COURIER SERVICES2. DELIVERY TIME
3. DELIVERY OPTIONS & FREE SHIPPING
4. ORDER CANCEL / RETURN
5. DAMAGED OR LOST SHIPMENTS
6. CUSTOMS AND IMPORT DUTIES
7. SHIPMENT TRACKING
8. UPDATES TO SHIPPING POLICY
9. CONTACT US
1. COURIER SERVICES
We work with courier services such as DHL, FedEx, TNT, and others. If you have a preference for a different courier, you should inform us in advance and get confirmation.
2. DELIVERY TIME
All orders are processed in 2-3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed during holidays or weekends.
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
3. DELIVERY OPTIONS & FREE SHIPPING
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free DHL / Fedex / TNT shipping on orders over $1000.
Freight Collect
If you wish, we can also send your package with using your courier agreement number.
| DHL / Fedex / TNT Prepaid | DHL / Fedex / TNT Freight Collect | |
| Under $1000 | $50 | $0 |
| Over $1000 | FREE SHIPPING | $0 |
4. ORDER CANCEL / RETURN
If you wish to return a product and your return request is approved by us. You must send the products to our warehouse at your own expense.
Packages that have been exported and shipped cannot be canceled due to regulatory requirements. For the return of packages that have already completed the export procedures and have been delivered to the courier, you must first accept the package and then initiate the return process.
5. DAMAGED OR LOST SHIPMENTS
The customer is responsible for taking precautions and obtaining insurance against the risks of damage or loss during transit. If requested in advance, we can also arrange insurance.
6. CUSTOMS AND IMPORT DUTIES
Any additional customs duties, taxes, or fees imposed by the destination country are the sole responsibility of the customer. It is your responsibility to comply with the customs regulations of your country and pay any applicable duties or fees. Please contact your local customs office for more information on import regulations and charges.
We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
7. SHIPMENT TRACKING
Once your order is shipped, we will provide you with a tracking number, if applicable. You can track the progress of your shipment using the provided tracking number on the respective courier's website.
8. UPDATES TO SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically to stay informed.
9. CONTACT US
If you have any further questions or comments, you may contact us by:
- Phone: +86 755 8529 5750
- Email: [email protected]
- Online contact form: https://ousemi.com/support
